What to change in the system

• Understand organization current reality, its goal, and the magnitude and direction of the difference between the two.
• Most undesirable effects (UDEs) are caused by few core problems.
• UDEs are linked by a network of cause-and-effect
• Identify root causes (core problem).
• Core problem causes 70% or more of undersirable effects on the system (UDEs).
• Identify their relationship to one another.
• TOC Tool: current reality tree (CRT).

Example of a current reality tree (CRT) -- us firms (6)

You are visitor number Since 09/11/95

You can see the last 50 users

You can also see full domain stats